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(A) Consumer Protection Act (68 of 1986) S. 2 (1)(g)— Deficiency in service by Bank — Bank in collusion with builder sanctioned loan in name of complainants hurriedly and disbursed it to builder directly — Sanctioned amount higher than value of security offered though buyer paid only token amount for purchase — No explanation given for amount disbursed and quantum and nature of work done by builder — Vigilance case was launched against concerned Branch Manager — Bank cannot take shelter under Securitisation Act after perpetuating fraud — Bank’s interest in property would stand relinquished