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Refund and Cancellation Policy

What is aironline's Free & Easy Returns policy?

  1. We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.
  2. We assure you that all products sold on aironline are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.
  3. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund, backed by the 30 Day Replacement Guarantee for seller WS Retail or the 10 Day Replacement Guarantee for all other sellers on aironline.
  4. In any case, all your purchases on aironline are backed by Buyer Protection for 45 days from the date of delivery, lest you have any issues.

What is Free Replacement?

  1. If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.
  2. Returns are covered by the 30 Day Replacement Guarantee for seller WS Retail or the 10 Day Replacement Guarantee for all other sellers on aironline.
  3. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

What is Free Exchange?

  1. If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.
  2. Returns are covered by the 30 Day Replacement Guarantee for seller WS Retail or the 10 Day Replacement Guarantee for all other sellers on aironline.

Is it possible to 'return' an eBook?

  1. If you have already purchased an eBook but don't have a compatible device to download and read it on, you can revoke the purchase under the 30 Day Cancellation & Refund Policy for eBooks.
  2. Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error.

Are DigiFlip products covered under warranty?

  1. DigiFlip products sold on aironline by seller WS Retail are covered under warranty. In case the product has any manufacturing defect, you can contact us within the specified warranty period for resolution. The warranty period may differ for each DigiFlip product.

How do I return an item purchased on aironline?

  1. Returns are easy, simply follow these steps
  2. Contact us and provide Order ID details.
  3. Customer Support will confirm the return request and will inform you about the pickup process.
  4. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

Note:

  1. We do not charge extra for returns and all replacements/pickups are done free of cost.
  2. Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the return.
  3. We support Replacement across categories/sellers in case of damaged item.
  4. For details on Seller specific return policy, please check respective Seller page.
  5. We support Replacement across categories/sellers in case of damaged item.
  6. We support Replacement across categories/sellers in case of damaged item.