HON'BLE JUDGE(S): B. V. Nagarathna AND R. Mahadevan, JJ.
D/-20-02-2026
(A) Consumer Protection Act (68 of 1986), S. 14, S. 2(1)(o), S. 2(1)(g) - Consumer dispute - Housing construction - Deficiency of service - Respondents booked residential flats and paid substantial consideration - Appellant-developer failed to complete construction within stipulated time and did not obtain Occupancy Certificate - NCDRC directed completion, delivery of possession after obtaining Occupancy Certificate, and payment of interest @ 8% p.a. from cut-off date till possession, along with litigation costs, rebate and stamp duty differential - Developer contended that a clause of Flat Buyer Agreement capped delay compensation at Rs.10 per sq. ft. per month and that NCDRC exceeded jurisdiction under S.14 - Housing construction constitutes "service" under S.2(1)(o) and delay in handing over possession amounts to "deficiency" under S.2(1)(g) - Contractual stipulations cannot curtail statutory jurisdiction of the consumer fora - Delay in completion and handing over of possession constituted deficiency in service - There was persistent non-compliance despite repeated undertakings before Court - Failure to obtain Occupancy Certificate before offering possession constituted continuing deficiency in service - Possession without Occupancy Certificate cannot be forced - Order of NCDRC was affirmed - Direction issued to obtain Occupancy Certificate and deliver possession within stipulated time. (Para 13, 15, 17, 18, 24, 25, 26, 28, 28.1, 29)
